Customer Service
- CONTACT US
- By Phone:
212.608.2036
By Mail:
Rosie Pope Maternity, LLC
Attn: Customer Service
78 Greene Street
New York, NY 10012By Fax:
212.431.1960To order by phone call:
212.608.2036 (11am – 7pm Monday-Saturday, 12pm-6pm Sunday EST)Questions regarding shipping or returns:
212.608.2036 (11am-7pm Monday-Saturday, 12pm-6pm Sunday EST)We accept: American Express, Visa, Mastercard, and Discover
To contact our Corporate Office:
Call 212.608.2036 (9am-5pm Monday-Friday EST) - SHIPPING/HANDLING
- Shipping Times:
- All orders placed Monday through Thursday before 7pm EST are shipped the following business day following credit card approval & verification.
- All orders placed on Friday and over the weekend before Sunday 7pm EST are shipped the following business day following credit card approval & verification.
- We do not offer weekend shipping service or deliveries.
- We do not offer same day shipping on orders online.
- Please be aware that shipping delays may occur with our carrier services during the holiday season and/or national or public holidays.
- Our Standard USA shipping method is via UPS for 3-7 business day delivery.
- All APO/FPO addresses are sent via UPS.
- Packages to HI, AK, PR and Guam are sent via UPS.
- Express service is not available online & COD is not an option.
- Package shipped 2nd Day Air will be sent via UPS 2nd day service with delivery within 2-3 business days from ship date.
- No Weekend delivery service is available.
- No International delivery available at this time.
- RETURNS/EXCHANGES
-
If for any reason you are unsatisfied with your purchase you many return or exchange clothes with tags attached to our US returns center at any time within 14 days of receipt, for a refund or exchange. Goods are returned at your own expense. Please retain Proof of Postage as we do not accept responsibility for items lost in transit.
Refunds will be made to the original payment method. We reserve the right to refuse returns of items if it is clear items have been worn or soiled.
On returning goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold.
- PRIVACY POLICY
- We respect your privacy. We have a clear privacy policy: we collect no private, personal information unless you voluntarily supply it.
When you visit our website, we do not collect any personally identifiable information without your consent. If you are simply perusing our site, we collect no personally identifiable information from you. We do, however, utilize cookies on our web site. "Cookies" are small data files stored on your own computer's hard drive. They are generated by web sites to provide users with a personalized and enhanced online experience. By assigning and storing a random user name cookie on your hard drive, we are able to offer you personalized collection, filtering, and delivery of information that we feel will be of the greatest interest and value to you. This includes not only our web sites' original content, but also advertisements especially targeted to you in accordance with your content preferences and traffic patterns, as revealed by the cookie. Overall, aggregated usage information helps us improve our offerings by showing us how different areas of the web sites are being used.
No personally identifiable information is transmitted via these cookies. Cookies, by themselves, cannot be used to reveal or discover the identity of the individual user; your acceptance of our cookie will not compromise your anonymity while using our web site. If you choose to reject the cookie, you may still use our web site although certain functions and applications may be disallowed as a result, and you will not benefit from the personalized and enhanced services discussed throughout this policy.
In addition to the uses of personal information listed above, we may utilize personal information that you provide to us to contact you regarding products, services, and information we believe you would find useful, and we may also contact you to ask your opinion of various topics that may be of interest to you and/or may help us serve you better. We also may store and use your personal information for our own internal purposes including list management and demographic matching with other internal database information.
Additionally, composite tracking information generated by cookies for traffic accounting and content analysis may be shared with third parties for the purpose of documenting site activity and other trends. We emphasize that the foregoing statistical information is not linked to any personal information and cannot identify any individual user of our web site.
At times we may also share your personal information with other companies or organizations that have a product or service we believe may be of interest to you or that would like to contact you to ask your opinion of various topics that may be of interest to you and/or may help them serve you better.
